Sales Floor Assistant - La Plaza
Company: JC Penney
Location: Mcallen
Posted on: January 27, 2023
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Job Description:
Sales Floor Assistant - La Plaza Location: Mcallen, TX, United
States - La Plaza 2200 S 10th St Job ID: 1103632 Store Hourly
Positions Job Type: Full-Time Date Updated: Apr 9, 2022 General
Description As the Sales Floor Assistant, you are accountable for
driving customer service to achieve profitable sales growth by
leading and engaging associates, managing company merchandise
standards and execution, training and developing associates and
executing sales building programs. Primary Responsibilities: *
Customer Service & Sales - Models and holds team accountable for
delivering outstanding customer service. Actively listens to
customer issues to resolve problems. Demonstrates WORTH behaviors
consistently. Partners with other team members when additional
support is needed.
* Door to Floor / Restock / RFID & Inventory - Works with
Merchandise Supervisor to plan upcoming merchandise placement
plans. Contributes to merchandise receipt and reverse logistics
processes. Assists with the execution of inventory processes (cycle
counts, system uploads, stock ledger, Radio Frequency
Identification Scans, etc.). Contributes to the Shoe on Display
restocking process, including mismates and stockroom organization.
Contributes to the restock program to identify replenishment
opportunities.
* SET / Visual / Environment - Assists with the SET processes by
planning floor moves, placing graphics, and executing visual
detailing based on company guidance. Identifies sell-through
opportunities and remerchandise the selling floor to increase rate
of sale. Helps oversee and maintain all fitting room and sales
floor recovery processes to ensure a clean and organized store
environment. Contributes to the execution of visual elements to
support merchandising statements. Responsible for stockroom
maintenance.
* Omnichannel (SVG 2-3 only) - Assists with the process including
orders and aged and undelivered orders/returns as needed.
Contributes to Buy Online Pick Up In Store and Ship from Store
processes as needed.
* General Operations - Contributes to Merchandise Transfer Out
(MTO), Return to Vendor and Return to Warehouse activities. Assists
with the Defective MTO (DMTO) process ensuring proper and timely
execution of all DMTO's to ensure integrity of inventory and
prevent shrink. Participates in annual inventory processes.
* Performance Standards - Supports company shrink and safety
initiatives. Consistently meets established performance standards
for the role, including (but not limited to) product and service
sales, customer service, profit, productivity, and attendance. Core
Competencies & Accomplishments: To achieve success at JCPenney, a
Merchandise Assistant will possess the following: Results - Solve
problems and make smart decisions that drive sales, profit or
customer service; execute your work efficiently and effectively;
inspire strong performance in yourself and others. Ownership -
Provide great customer service; cooperate and build positive,
inclusive and respectful relationships; take accountability for
your actions and outcomes. Intensity - Proactively find ways to
improve the customer experience; show the confidence and courage to
do what's right; take action with energy and urgency. About
JCPenney: At JCPenney, we share a passion for serving customers,
supporting our communities and being the best retailer for all
families. As a company founded on the Golden Rule, our success is
rooted in the belief that we treat everyone the way we would want
to be treated. At every touchpoint, customers discover stylish
merchandise at incredible value from an extensive portfolio of
private, exclusive and national brands. Reinforcing this shopping
experience is the customer service and warrior spirit of associates
across the globe, all driving toward the Company's mission to help
customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates
who are encouraged to be uniquely themselves in a safe, caring and
welcoming environment. It is a place where careers prosper,
accomplishments are celebrated and diversity flourishes. It's a
place that's meant for you. If eligible, we offer a competitive
benefits package including medical/dental/vision, term life
insurance, paid vacation/holidays, and 401(k) with company match.
All associates are eligible for an associate discount on JCPenney
merchandise. Job Title: Sales Floor Assistant - La Plaza Location:
Mcallen, TX, United States - La Plaza 2200 S 10th St Job ID:
1103632 J.C. Penney Company Inc. Plano, Texas
Keywords: JC Penney, McAllen , Sales Floor Assistant - La Plaza, Sales , Mcallen, Texas
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