Customer Service Representative

Company: Patrice and Associates
Location: Mcallen
Posted on: May 13, 2022

Job Description:

Job Description Customer Service Representative $10-$12 Hourly GREAT CUSTOMER SERVICE REPRESENTATIVE JOB WITH GROWING COMPANY Weekends off 40 Hour Workweek Advancement Potential We are seeking a highly functioning Customer Service Representative for our confidential client in the McAllen area. It's all about the Customer here The Customer Service Representative is responsible for helping customers, primarily by phone, by providing product and service information, taking and processing new orders, renewing existing rentals, and resolving issues in a prompt, courteous and efficient manner. The Customer Service Representative should be an excellent communicator, have friendly and professional phone skills, be able to speak both English and Spanish, and have good computer knowledge and typing skills. The person hired for this role will be expected to quickly learn about the company's products and services and rapidly adapt to and execute all job-related procedures and practices to company standard. This a fast-paced job requiring initiative, teamwork and a winning attitude. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product service issues Take new orders, input into system and generate invoices Develop and maintain a knowledge base of the evolving products and services Contact current customers to renew rentals and process payment Reach out to customers to ensure satisfaction and resolve issues as needed ---Qualifications: Previous experience in customer service - 2 years preferred Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Great phone skills and etiquette Computer Literate Experience with Microsoft Excel preferred QuickBooks experience a plus Bilingual - English/Spanish EOE- Equal Opportunity Employer Company Description TOP 5 Advantages YOU get working with Patrice & Associates: 1. We know about job openings that are not on job boards (the best usually aren't) 2. We get qualified candidates directly to the decision makers (jump the line) 3. We work for YOU for FREE as a Career Coach to find YOU the perfect career 4. We work confidentially, protecting your job while we look for new opportunities 5. You get to be part of our secure database for future exclusive opportunities

Keywords: Patrice and Associates, McAllen , Customer Service Representative, Sales , Mcallen, Texas