Desktop Support Analyst- II

Company: Experis
Location: Mcallen
Posted on: March 8, 2023

Job Description:

Summary/Objective: This position is required to conduct business in a professional and cordial manner that will uphold the integrity and reputation of Alps Logistics. This position maintains a thorough working knowledge of and adheres to the policies, regulations, and procedures of Alps Logistics. This position will at times provide Remote and or on-site Desktop and or Network support at ATUS LA, ATUS DF, ATMX and other offsite locations which may require travel and nonstandard work hours. Essential Functions: 1. Administer IT assets and security components through acquisition, deployment, maintenance, and disposition. Conduct Random IT Asset Inventories following Management direction. 2. Collaborate with service providers and vendors to negotiate and acquire the IT equipment necessary for ATS to conduct business with internal users. 3. Provide analysis of new software and hardware which will be considered for general use or deployment to end-users. 4. Provide internal IT supporting services that are not visible to the user base but are necessary for the operation of the department. 5. Perform functions related to user account management. 6. Perform Intermediate data network and server troubleshooting and monitoring. 7. Order equipment when needed. 8. Desktop and Printer Support 9. Trouble shoot AIOS, ACCS, Label matrix. 10. Trouble shoot Queries for connectivity issues and other ALPS LOGISTICS (USA), INC. Job Description Page 2 of 5 FOMC-091 01 11. Client Access and AS400 connectivity support 12. Support and development of Web Based system and AS400. 13. Provide additional support in testing network capabilities and rebooting servers. 14. Perform other related duties as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skills, and/or abilities required. Education: Associate degree in information technology Required Experience: Minimum 1-year experience as Desktop support Analyst level I. Required Skills: PROBLEM-SOLVING SKILLS - Problems at this level are usually resolved by defined procedures; however, differing priorities and diversified situations require a relatively high level of skill and/or experience in selecting, planning, combining, or modifying a variety of procedures or techniques. Basic problems or decisions are resolved; more complex problems and decisions are discussed with supervisor. VERBAL COMMUNICATION SKILLS - Use verbal skills to communicate with co-workers or customers. WRITTEN COMMUNICATION SKILLS - Complete and maintain documentation/records. MATH SKILLS - Perform basic mathematical computations including addition, subtraction, multiplication, division, percentages, and ratios. COMPUTER SKILLS - Database / Contact Management Software Internet / Email - Presentation Software SharePoint Software Spreadsheet Software Word Processing Software - Basic knowledge of programming, SQL and AS/400. Basic Networking skills to include light cabling and wireless networking. Basic knowledge of Microsoft power platform tools

Keywords: Experis, McAllen , Desktop Support Analyst- II, Professions , Mcallen, Texas