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Warranty Technician

Company: Rhodes Management Services LLC
Location: Mcallen
Posted on: September 4, 2020

Job Description:

Job Description: pAt Rhodes Enterprises amp; Esperanza Homes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes across the Rio Grande Valley. In 2019, Esperanza Homes ranked nationally on the Top 200 Builders List and is on an aggressive growth trajectory to make the Top 100 Builders list while serving more communities across South Texas./pp /ppRhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises amp; Esperanza Homes has grown from a small-scale land developer and home builder in a single residential neighborhood, to one of the largest developers of residential, commercial and master planned communities in the Rio Grande Valley. Over the past 13 years we have grown to serve the communities of Mission, Donna, McAllen, Edinburg and Brownsville. We are passionate about our customers, building exceptional homes, our team and the communities where we live, work and serve./pp /ppWhen you choose to work at Rhodes, you are part of a passionate and high performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities./pp /ppuBenefits of being a part of our Team include: /u/pulliCompetitive Compensation including Bonus amp; Profit Sharing Programs/liliHealth Care - Medical/Dental/Vision/Prescription Drug Coverage/liliEmployer Paid Health Reimbursement Account for Medically Enrolled Staff/lili401(k) with Company Matching Contributions/liliDisability Programs/liliEmployee amp; Dependent Life Insurance/liliVacation amp; Company Holidays/liliEmployee Home Purchase Rebate Program/liliEmployee Assistance Program (EAP)/li/ulp /ppstrongRole Mission:/strong As a Warranty Technician working for Rhodes you will use exceptional communication skills with our vendors and homeowners to ensure and maintain homeowner satisfaction. In this role you will report to the VP of Property amp; Customer Care while assisting customers in a timely, competent, and courteous manner with any problems, questions, or service orders. You are part of the Property amp; Customer Care team and have an exciting opportunity to support the accomplishment of our organizational purpose to create beautifully engaging communities./pp /ppstrongMeasured Performance Goals: /strong/pulliAverage Days to close out a 30 day follow up visit/lili% Customer Satisfaction/lili# Open Service Order Ratio/lili# Open Service Orders Aged 20 Days or Less/li/ulp /ppstrongAccountabilities:/strong/pulliConduct Esperanza Homes procedures for home inspections and warranty work/liliDemonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues/liliDemonstrate an understanding of the Esperanza Homes Warranty Program and Homeowner Maintenance requirements/liliAnswer all customer phone calls, Emails, and service order requests in a timely, friendly and professional manner./liliMonitor the online warranty portal and act on items that have been assigned to you./liliGenerate Purchase Orders as needed for work on customer and model homes./liliEstablish and maintain positive customer relationships, both internally and externally./liliAssist customer care manager with purchase order audits to ensure proper documentation has been completed appropriately on all purchase orders./liliVerify and update data for each service order including notes discussing contact with the customer./liliScan and electronically store all customer documents in warranty drop box file./liliBeing cross trained to be able to complete quality control duties for jobs under construction./liliProvide a high level of service to our customers and service representatives using guidelines established in Esperanza Home's Warranty Program/liliInput and dissemination of warranty tickets and home inspections into Mark Systems as well as distribute to appropriate contractors for completion/liliManage all escalated customer calls and in person visits to include documentation, follow-up, and work to assure closure on every claim/liliAdminister Esperanza Home's Warranty to include claim analysis, follow-up, and work to assure closure on every claim/liliProvide weekly tracking of all outstanding warranty work orders to the field and update as required utilizing excel/liliComplete customer service requests timely and accurately while providing optimal customer service/liliYou are willing to perform other duties as assigned/liliProvide minor repairs by hand such as adjustments and general home repairs/li/ulpuEmbodies Rhodes Core Values:/u/pulliAct with Integrity, No Exceptions/liliHonor our Team/liliNever Be Satisfied ndash; continuously lo

Keywords: Rhodes Management Services LLC, McAllen , Warranty Technician, Professions , Mcallen, Texas

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