Call center representative

Company: Teleperformance USA
Location: Mcallen
Posted on: September 21, 2023

Job Description:

Category : Customer Service/Support
Why You'll Choose UsTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are -the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. -Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs -Your ImpactOur customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. -Your ResponsibilitiesCustomer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. -
  Connect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredWhat We're Looking for

  High School Diploma or equivalentIT/Network certifications/degrees preferred18 years of age or olderProven call center experienceTyping 25 WPMProficient in PC operation and navigationEntry-level network troubleshooting

  Ability to set up home Wi-Fi networkAbility to set up and configure a router or switchCore proficiency with a laptop or desktop computerAble to work independentlyHave excellent communications skills, both oral and writtenAbility to work in a constantly changing and fast paced environmentAbility to stay composed and objectiveStrong listening skills -Being One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. -Teleperformance is an Equal Opportunity Employer -

Keywords: Teleperformance USA, McAllen , Call center representative, Other , Mcallen, Texas