Career Counselor (CC)

Company: C2 GPS - Lower Rio Grande Workforce
Location: Mcallen
Posted on: September 15, 2023

Job Description:

JOB SUMMARY:

The Career Counselor (CC) is a pivotal role on our team. The CC provides career counseling and

coaching to help customers enhance their training and professional skillset to obtain employment in

their desired field. The CC expands job seeker employment opportunities and directly impacts mission

success.

ESSENTIAL FUNCTIONS:
---Provides a comprehensive assessment to include career aptitude assessments to help identify

needs, and evaluate the customers' interests, skills, and abilities.
---Recommend helpful workforce programs and services at the local, state, and federal level that

customers are eligible to participate in.
---Provides customers with interview and resume assistance, soft skill development, and

recommends additional training opportunities.
---Provides information on the local job market, employment services and resources, educational

opportunities, and other available services.
---Develop constructive and cooperative working relationships with internal team members, the

public and external partners.
---Self-monitors caseload and maintains data accuracy, the integrity of the case file and

confidentiality of customer information.
---Actively seeks ways to improve workforce services to meet labor market needs.
---Ensures customers are regularly tracked to contribute to C2GPS performance goals.
---Performs other duties as assigned and fulfills responsibilities as required.

KNOWLEDGE / SKILLS / ABILITIES:
---Knowledge of workforce development, economic development, and project management.
---Knowledge of effective conflict resolution practices, or individual case management and

career counseling.
---Knowledge of word processing, spreadsheet, technology, and computer skills.
---Exceptional customer service and interpersonal skills.
---Able to work with diverse customers with unique needs and communication styles.
---Can effectively handle or resolve challenging situations and difficult customers. Is sensitive

to customer needs and feelings and demonstrates concern for others.
---Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
---Excellent verbal and written communication skills.
---Ability to develop and maintain effective working relationships with management, coworkers,

Board staff, and the public.
---Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE:
---High School Diploma or GED required.
---Associates or undergraduate degree preferred
---(1) year of relevant experience preferred.
---Valid driver's license and proof of insurance with good driving record.
---Ability to relocate within the service delivery area.
---Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending,

and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions

are primarily in an office environment. Occasional driving and travel may be required. Flexible hours

may be required. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

JOB CODE: 8810N2 - CC

Keywords: C2 GPS - Lower Rio Grande Workforce, McAllen , Career Counselor (CC), Other , Mcallen, Texas