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Process Improvement Specialist

Company: Optum
Location: San Juan
Posted on: May 26, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is for an Operational Excellence Manager / Six Sigma Black Belt within the Optum Operational Excellence organization. The candidate will support areas within the Provider, Claims, Clinical, Payment Integrity, Customer Service and Revenue Cycle Management business units. Chief responsibilities of this position include setting up the Operational Excellence framework, building the innovation culture, improving process performance and driving value for our business partners through implementation of improvement projects. The candidate also functions as focal point for Lean Six Sigma training facilitation and certification. The candidate will work closely with Operations Leadership to identify improvement opportunities and develop innovation roadmap. Primary Responsibilities: Drive the creation of breakthrough insights into business processes which unify and align strategy resulting in enhanced stakeholder value Defines the quality agenda for the business in alignment to Customer strategic objectives and priorities Drive and implement tools, processes and policies designed to focus on business process improvement to enhance business value Projects execution and mentoring: lead/facilitate improvement projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified (need strong change management skills along with analytical thinking and LSS methodology knowledge) Facilitate & drive Six Sigma quality culture in the organization Collaborate with Operations teams to enable stable/ Zero surprise operations: defining appropriate metrics to gage processes performance, providing insights to critical operations problems Collaborate well with customer quality & operations teams ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Bachelor's Degree or equivalent experience 2+ years of experience driving process improvements Experience in Healthcare or Service Industry Experience in usage of Six Sigma Tools Experience leading change towards an effective work environment English Proficiency Preferred Qualifications: PMP MBA Green Belt Certification Black Belt Certification Training and presentation skills Proven analytical skills and process focus Proven solid impact and influencing skills Proven ability to communicate effectively to direct and motivate team and others Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, McAllen , Process Improvement Specialist, Other , San Juan, Texas

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