Customs Operations Specialist (Entry Processor)

Company: DHL Global Forwarding
Location: Mcallen
Posted on: May 24, 2023

Job Description:

JOB DESCRIPTION Job Title: Customer
Service Operations Specialist (Customs Entry Processor)Job
Location: McAllen,TX

DHL Global
Forwarding manages the flow of goods and information across a
customer's global supply chain utilizing air/ocean/ground transportation,
customs brokerage services, and dedicated warehousing/distribution centers. We
are part of Deutsche Post DHL, the world's leading logistics provider with
operations in over 220 countries. Visit our career site on the web at
We have an exciting career opportunity for
a Customer Service
Operations Specialist (Customs Entry Processing) for
our Customs Brokerage department located at our El Paso, TX office.
As a Customer
Service Operations Specialist (Customs Entry Processing),
you will be responsible for completing the customs entry documentation into our
computerized system for our customers.
Key
Responsibilities:

• Enter customer documentation data into our
  DHL systems
• Ensure all data is properly entered and/or
  uploaded completely in an accurate and timely fashion
• Work with customers to obtain missing
  information via telephone or email
• Monitor communications sources for
  escalations such as group mailbox, telephone calls, and internal report sources
• Take appropriate actions to expedite
  critical updates and monitor progress until resolved, maintaining constant flow
  of communication with internal customers
• Maintains positive and professional customer
  relationships (internal and external)
• May be assigned additional tasks as needed
  Skills and
  Qualifications:
  • High school diploma or equivalent
    (Associates or Bachelor's degree preferred)
  • Ability to establish priorities and accomplish
    multiple tasks
  • Proven analytical and problem solving
    skills
  • Ability to work with demanding deadlines
  • Excellent communication skills (verbal and
    written)
  • Proficiency with Microsoft Office (Word,
    Excel, Outlook), database, and web-based applications
  • Good planning and organizational skills
  • Bi-lingual English / Spanish is preferredWhy join DHL Global Forwarding?
    We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at
    

Keywords: DHL Global Forwarding, McAllen , Customs Operations Specialist (Entry Processor), Other , Mcallen, Texas