SERVICE ADVISOR

Company: Boggus Automotive Group
Location: Mcallen
Posted on: May 22, 2023

Job Description:

Service Advisor - Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously-attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
  Education and/or Experience
  
  High school diploma or GED (general equivalency diploma); or 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
  
  Certificates, Licenses, Registrations
  
  Valid Texas Driver's License
  
  Benefits
  
  In addition to career-long personal development, our associates enjoy a number of benefits, including:
  
  • Paid Vacation
  • We offer Healthcare benefits for our employees
  • Vision & Dental Insurance
  • 401k retirement plan
  • Employee discounts for vehicle purchases and repair
    About Us
    
    Located in McAllen, TX, Boggus Ford is proud to be one of the premier dealerships in the Rio Grande Valley. Family owned and operated for over 86 years, we have always felt a deep commitment to our customers, community, and employees. If you are looking for a company that offers job stability with great income potential along with excellent employee benefits and values a healthy work-life balance you don't need to look any further. We offer ongoing training programs and the opportunity for career advancement. We are always looking for individuals with the desire to do their best to join our amazing organization.

Keywords: Boggus Automotive Group, McAllen , SERVICE ADVISOR, Other , Mcallen, Texas