Telecommute Tier 2 Tech Support

Company: VirtualVocations
Location: Mcallen
Posted on: January 19, 2023

Job Description:

An education company has an open position for a Telecommute Tier 2 Tech Support.

Individual must be able to fulfill the following responsibilities:
Collaborate closely with our Client Success, Engineering and Implementation teams
Monitor the support desk outside of regular business hours on a rotating schedule
Assist with time-sensitive technical issues and data investigations and resolve data import failures
Qualifications for this position include:

College degree
3+ years of experience in a customer-focused position
3+ years work experience in online technical support and problem solving
Strong background in online technical problem-solving and triage
Highly proficient in Google Suite, Microsoft Office, Salesforce, JIRA, and ticketing software
Comprehensive knowledge of Mac and PC-based applications, and working knowledge of Internet browser compatibility and SSO issues

Keywords: VirtualVocations, McAllen , Telecommute Tier 2 Tech Support, Other , Mcallen, Texas

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