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Compliance Specialist, ORR

Company: Upbring
Location: Mcallen
Posted on: September 18, 2022

Job Description:

OverviewThe Compliance Specialist is responsible and accountable to ensure the program remains up-to-date on all regulatory and licensing requirements in accordance with agency, state, accreditation, and federal regulations. The Compliance Specialist develops, implements, and enforces policies and procedures that keep the agencys services, processes, and physical sites operating in a legal and ethical manner. If there are suspected violations of compliance, the Compliance Specialist conducts audits or investigations, recommends areas for improvement, and develops roadmaps for remediation. In addition, this position promotes best practices and facilitates the optimum delivery of quality social services to Unaccompanied Children (UC). - In accordance with Agency policies and procedures, licensing standards, Federal, State, Commission on Accreditation of Rehabilitation Facilities (CARF), and local regulatory agencies. -Upbring is classified as an essential business by the state because the services we provide are critical to the well-being of thousands of children and families. Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.ResponsibilitiesWe Are Warriors - We Set the Standards for Child WelfareWork Standards -

  • Maintain audit readiness by ongoing training, competency assessment, audit, monitoring or metrics and corrective action
  • Perform regulatory compliance safety walk-throughs of the program to ensure continuous compliance
  • Review critical incident reports and carry out root analysis to determine the cause
  • Ensure consistency in standards, processes, forms, and best care practices across all Upbring ORR Emergency Shelter programs
  • Must be able to adjust quickly to different work situations and remain composed under pressure and in stressful situations
  • Design, develop, implement, and evaluate interventions to improve performance for key indicators of program outcomes and business operations, goals, and objectives -
  • Analyze and evaluate the effectiveness of programs and operations in meeting established goals and objectives in compliance with Agency, licensing, accreditation, and other regulatory requirements and advise management on any non-compliance through detailed reports.
    • Ensure that operations comply with legal regulatory standards, procedures, and policies
    • Responsible for monitoring and documenting compliance activities, advising leadership and management on compliance matters, and liaising with regulatory, accreditation, and government agencies
    • Identifying, investigating, and reporting compliance issues, irregularities, and violations immediately to leadership and management
    • Identify compliance issues and recommend solutions.
      • Perform occasional regulatory training for employees with respect to applicable job functions or as a response to audit findings
      • Act as an internal resource for compliance related questions, issues, resolutions based on Agency policies and procedures, accreditation, and applicable government standards
      • Attend monthly program Safety Committee meetings -
      • All other duties as assignedCommunication -
        • Possess strong analytical thinking skills and be able to maintain meticulous records of compliance activities
        • Ability to express and to communicate thoughts and ideas in a professional, clear, and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.
        • Must be willing to express and support managements ideas to affected staff
        • Possess the ability to tactfully and effectively work with collateral agencies, peers, and stakeholders to achieve the mission of the agency - -We Are Servants- We Help OthersTeamwork
          • Assist in coordinating audit materials for internal compliance audits and external regulatory and accreditation bodies
          • Assist with reviewing compliance related policies annually and recommend changes for management approval as needed
          • Assist with reviewing and revising forms for compliance with applicable policies, procedures, and standards.
          • Assist with the development of corrective action plans in response to audit discoveries and compliance violations -
          • Assist with assuring that all deficiencies noted in Compliance Reports are addressed adequately and in a timely manner
          • Assist with receiving, archiving, and distributing all compliance resources as needed
          • Helps to build and promote teamwork
          • Build and maintain cooperative working relationships with management, program staff, inter-disciplinary teams, volunteers, and service providers to ensure the needs of the UC and program goals and services are being met at the highest quality -We Are Family - We Are Passionate & Compassionate Building Relationships
            • Build and maintain cooperative working relationships with leadership, management, program staff, inter-disciplinary teams, volunteers, and service providers to ensure the needs of the UC and program goals and services are being met at the highest quality
            • Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and procedures
            • Actively participate in exhibiting cultural awareness and sensitivity when interacting with UC, staff, and the community
            • Projects a positive image always along with the ability to work well with othersQualifications -Minimum Qualifications
              • Bachelors degree in behavioral science, social services fields, or closely related field
              • 2-years experience working with compliance issues, auditing, data, policies, standards, and best practices
              • Ability to use sound judgment and always maintain confidentially
              • Must be 21 years of age or older per licensing requirements
              • Bilingual (Spanish preferred due to service area and service population)
              • Demonstrated ability to establish trust and a positive rapport with the service population
              • Demonstrated ability to gather and analyze information and translate into empirical data (metrics, structured reporting, data driven analysis)
              • Ability to create scorecards and dashboards with relevant information to influence strategic planning, decision making, and meet department, program, and Agency goals and objectives
              • Strong time management and organizational skills with the ability to manage competing priorities and meet deadline
              • Strong interpersonal and people skills with the ability to work independently, within a team environment and with a diverse group of people
              • Proficient with Microsoft Word, Excel, Power Point and OutlookPreferred Qualifications
                • Masters degree in behavioral sciences, social services fields, or closely related fields
                • Certified Risk and Compliance Management Professional (CRCMP)
                • Prior compliance and/or internal company audit experience in a role like quality assurance
                • Advanced knowledge of Licensing minimum standards and Office of Refugee and Resettlement policies -Career ProgressionThis position is eligible for promotion/transfer. If an appropriate position is available, the employee must meet minimum qualifications, including the promotion/transfer eligibility guidelines -Physical Demands & Work Conditions
                  • This position requires sitting and looking and using a computer for extended periods of time
                  • Position works in a child facility and has constant exposure to children
                  • Lift, push, pull, and move up to 25 lbs. -The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus. AgreementThe statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status. If the day-to-day work I perform differs significantly from the above outlined essential duties, it is my obligation to inform my supervisor and/or Organizational Development

Keywords: Upbring, McAllen , Compliance Specialist, ORR, Other , Mcallen, Texas

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