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Customer Experience Rep Fraud

Company: Conduent
Location: San Juan
Posted on: July 27, 2022

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Onsite- Fraud Customer Experience Associate Guaynabo $12.10 per hour & Great Benefits Conduent Business Services - Guaynabo, Puerto Rico Work onsite & train onsite. An uploaded resume is required. What you get in this role: Full time position Variety of schedules available Customer Service Training Potential for Overtime Requirements: Must be at least 18 years of age with at least a high school diploma or GED. Be able provide proof of US Citizenship or Lawful Permanent Residency (LPR)Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.Be able to successfully pass a criminal background/credit check, security clearance, drug test and fingerprinting. Preferred Experience: 1-3 years Customer Service in the banking industry, clearing house payment investigations, chargebacks or lending. Excellent problem solving and research. Excellent verbal, written, and interpersonal communication skills.Experience wtih Microsoft Word, Excel, and Powerpoint. Flexibility is a must. --- Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.--- Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.--- Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.--- Provides customer with appropriate customized information requested.--- Derives all necessary information from customer to update database.--- Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers. At Conduent, we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy . At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Keywords: Conduent, McAllen , Customer Experience Rep Fraud, Other , San Juan, Texas

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