Posted on: May 9, 2022
We are looking for an RMA Coordinator to work with the
manufacturing team in our McAllen, TX location.
What you can expect:
Process product returns and Conduct product failure analysis
(diagnostics on mobile devices)
Ensure a high level of customer service is delivered to all
customers, in accordance with the Customer Support RMA Department
Handle the day-to-day RMA Receiving activities
Create and Coordinate Replacement Kits for Warranty Claims
Meet and exceed internal and external Service Level Agreements
Maintain daily productivity / workflow reports
Assist Customer Service with RMA Authorization processing as
Work closely with internal departments such as Operations,
Accounting, Customer Service / Technical Support, and
Maintain, review and update process documentation on a regular
basis; Creating new documents as required
Review current processes on a regular basis and implement new
processes as required
4+ years' experience in a similar role preferred
Degree or Certifications specific to job position
Superb attention to detail and organizational skills
Able to work in a fast-paced environment
About ORBCOMM Inc.
ORBCOMM Inc. is a leading global provider of Internet of Things
(IoT) solutions. ORBCOMM's unique combination of global satellite,
cellular and dual-mode network connectivity, hardware, web
reporting applications and software is the IoT industry's most
complete service offering. Our solutions are designed to remotely
track, monitor, and control fixed and mobile assets in core
vertical markets including transportation & distribution, heavy
equipment, industrial fixed assets, oil & gas, maritime, mining and
With nearly 20 years of innovation and expertise in IoT/M2M,
ORBCOMM has more than 1.72 million subscribers with a diverse
customer base including premier OEMs such as Caterpillar Inc.,
Doosan Infracore America, Hitachi Construction Machinery Co., Ltd.,
John Deere, Komatsu Ltd., and Volvo Construction Equipment, as well
as end-to-end solutions customers such as C&S Wholesale,
Canadian National Railways, CR England, Hub Group, KLLM Transport
Services, Marten Transport, Swift Transportation, Target,
Tropicana, Tyson Foods, Walmart and Werner Enterprises. For more
information, visit www.orbcomm.com.
At ORBCOMM, we believe that our people are our strength. Our
success stems from our ability to attract and retain the best
people who deliver a high level of performance and skill.
If you are looking for a significant career opportunity and the
chance to work for an established, successful and high growth
company, ORBCOMM is the ideal place for you.
We are committed to employment equity. ORBCOMM would like to thank
all applicants in advance and advise them that only candidates
selected for an interview will be contacted.
Keywords: ORBCOMM, McAllen , RMA Coordinator, Other , Mcallen, Texas
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