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RMA Coordinator

Company: ORBCOMM
Location: Mcallen
Posted on: May 9, 2022

Job Description:

The opportunity:
We are looking for an RMA Coordinator to work with the manufacturing team in our McAllen, TX location.

What you can expect:
Process product returns and Conduct product failure analysis (diagnostics on mobile devices)
Ensure a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Department objectives.
Handle the day-to-day RMA Receiving activities
Create and Coordinate Replacement Kits for Warranty Claims
Meet and exceed internal and external Service Level Agreements
Maintain daily productivity / workflow reports
Assist Customer Service with RMA Authorization processing as needed
Work closely with internal departments such as Operations, Accounting, Customer Service / Technical Support, and Logistics.
Maintain, review and update process documentation on a regular basis; Creating new documents as required
Review current processes on a regular basis and implement new processes as required

Must-have Skills:
4+ years' experience in a similar role preferred
Degree or Certifications specific to job position
Electro/Mechanical experience
Superb attention to detail and organizational skills
Able to work in a fast-paced environment

About ORBCOMM Inc.
ORBCOMM Inc. is a leading global provider of Internet of Things (IoT) solutions. ORBCOMM's unique combination of global satellite, cellular and dual-mode network connectivity, hardware, web reporting applications and software is the IoT industry's most complete service offering. Our solutions are designed to remotely track, monitor, and control fixed and mobile assets in core vertical markets including transportation & distribution, heavy equipment, industrial fixed assets, oil & gas, maritime, mining and government.

With nearly 20 years of innovation and expertise in IoT/M2M, ORBCOMM has more than 1.72 million subscribers with a diverse customer base including premier OEMs such as Caterpillar Inc., Doosan Infracore America, Hitachi Construction Machinery Co., Ltd., John Deere, Komatsu Ltd., and Volvo Construction Equipment, as well as end-to-end solutions customers such as C&S Wholesale, Canadian National Railways, CR England, Hub Group, KLLM Transport Services, Marten Transport, Swift Transportation, Target, Tropicana, Tyson Foods, Walmart and Werner Enterprises. For more information, visit

At ORBCOMM, we believe that our people are our strength. Our success stems from our ability to attract and retain the best people who deliver a high level of performance and skill.
If you are looking for a significant career opportunity and the chance to work for an established, successful and high growth company, ORBCOMM is the ideal place for you.

We are committed to employment equity. ORBCOMM would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.

Keywords: ORBCOMM, McAllen , RMA Coordinator, Other , Mcallen, Texas

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