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Senior Teller/ Banker (Mc Coll)

Company: Security Service Federal Credit Union
Location: McAllen
Posted on: October 13, 2021

Job Description:

Supports Security Service Federal Credit Union in becoming America's Best by providing superior service, educating the member on how to reach their financial goals, and supporting a team environment at the branch. Promotes and sells new member accounts while ensuring members and potential members receive appropriate products and services to meet their needs. Processes and balances member requests without supervision and provides solutions to member inquiries. Provides coaching and guidance to less tenure employees. Supports and leads SSFCU's sales efforts by meeting all established sales goals, possessing thorough knowledge of SSFCU products and services, proactively identifying, creating and closing cross-sell and up-sell opportunities and educating members on self-service options to expand member relationships. Assists internal/external members in an enthusiastic, courteous and professional manner by providing and coaching on offering solutions, effectively resolving issues, following up with members to create a positive member and employee experience. Processes member requests in a proficient, timely, and accurate manner. You may be required to complete federal registrations a Mortgage Loan Officer (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). Must maintain active registration while in this role and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier and ensuring the Registry is updated with significant changes (i.e., name changes, and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required. Compliments and adds value to the management team by providing suggestions for improvement of branch operations and performing leadership functions. Ensures SSFCU procedures and policies are followed by proficiently performing and coaching on all cross-functional responsibilities to include auditing. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

High school diploma or equivalent. Minimum of three (3) years of financial institution experience in Member Service or Cash Operations or comparable experience in cash handling, customer service, or sales experience, or supervisory experience. Excellent written and verbal skills and professional demeanor with the ability to communicate to internal and external customers, adhering to confidential practices relevant to a financial environment. Extensive computer skills in electronic communication, ability to search for information on internal intranet, and utilizes electronic resources and equipment. Work in a fast-paced sales and transactions environment while multi-tasking. At management discretion employee may be required to complete, within 3 full months of request, federal registration as a Mortgage Loan Officer (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). If registered, must maintain active registration and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required. If required to register as an MLO, will successfully pass a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency's (FHFA) Suspended Counterparty Program (SCP) list as required by secondary market investors. Must maintain ability to pass any subsequent background checks against these lists and comply with all of their requirements.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Security Service Federal Credit Union, McAllen , Senior Teller/ Banker (Mc Coll), Other , McAllen, Texas

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