Bilingual Claims Customer Service Representative-Initial Loss
Posted on: June 9, 2021
Kemper is one of the nation's leading specialized insurers. Our
success is a direct reflection of the talented and diverse people
who make a positive difference in the lives of our customers every
day. We believe a high-performing culture, valuable opportunities
for personal development and professional challenge, and a healthy
work-life balance can be highly motivating and productive. Kemper's
products and services are making a real difference to our
customers, who have unique and evolving needs. By joining our team,
you are helping to provide an experience to our stakeholders that
delivers on our promises.
If you're a Customer Service professional with a passion for
helping others, it's time for you to take advantage of this unique
opportunity. We are seeking a Bilingual Claims Customer Service
Representative-Initial Loss in our McAllen location. In this role,
you will serve as the first point of contact for our customers and
provide them with an exceptional customer experience. No experience
is required in the insurance field for this position. We offer a
paid state-of-the-art training program, to get you prepared on
everything you need to know about insurance claims and help you
succeed in this role.
- Provide superior and responsive customer service in a call
center at all times.
- Receive incoming calls from customers regarding claims.
- Enter information into the claims system Initiating the claims
- Answer customer questions and provide information when
possible, directing requests to the appropriate departments as
- 1 year of customer service or call center experience
- High school diploma or GED required
- Excellent telephone etiquette
- Good typing skills - 25 WPM with 95% accuracy required
- Excellent planning and organizational skills
- Must be bilingual in Spanish and English
Kemper is proud to be an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran, disability status or any other status
protected by the laws or regulations in the locations where we
operate. We are committed to supporting diversity and equality
across our organization and we work diligently to maintain a
workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from
search firms or staffing agencies. All unsolicited resumes will be
considered the property of Kemper and Kemper will not be obligated
to pay a placement fee.
Keywords: Kemper, McAllen , Bilingual Claims Customer Service Representative-Initial Loss, Other , Mcallen, Texas
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