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Experienced Field Claims Adjuster (McAllen, TX)

Company: UPC Insurance
Location: Mcallen
Posted on: June 9, 2021

Job Description:



UPC is seeking an experienced Field Claims Adjuster for our McAllen, TX Claims Territory; the selected candidate will service claims in McAllen, TX, and Hidaldo county and be accountable for the full span of homeowners claims handling including coverage, damage analysis, negotiation, and settlement with all parties in accordance with policy provisions and applicable insurance statutes and laws.

Our mission statement is to Keep the Promise - to our policyholders, our shareholders and to our stakeholders". The promise to our policyholders is fairly and timely resolve their claims. Our business practices, processes, objectives and how we conduct ourselves daily is done so from the perspective of our policyholders rather than from our own convenience of how claims should be handled. This embodies the standard that our professional claims department strives to achieve every day, both in daily claims handling and CAT claims. Since the UPC mission is to be the premier provider of homeowner insurance in catastrophe exposed areas, we take our responsibility to Keep the Promise as one of the fundamental tenets of accomplishing this mission.


Essential Duties/Responsibilities:

  • Interprets and applies policy coverage to loss; communicates same to policyholder.
  • Estimate and scope preparation for dwelling and appurtenant structures.
  • Create, review, and/or approve estimates for the cost of repairs or replacement of damaged or destroyed property.
  • Assess and adjust exposure for additional living expenses.
  • Investigates and documents cause of loss and area of origin.
  • Reports findings of investigation, coverage interpretation and damage estimates to company.
  • Negotiates with insured, contractors, vendors, public adjusters and attorneys.
  • Complies with timeliness, accuracy and service standards of the company.
  • Complies with the legal, statutory and regulatory requirements.
  • Maintains appropriate adjusters license and complies with continuing education requirements.
  • Identifies and documents subrogation opportunities; Identifies and addresses salvage of damage or destroyed items.
  • Identifies and investigates questionable and possible fraudulent activity.
  • Performs other duties as assigned. Other duties may be assigned.
  • Ensures that all assigned claims are concluded equitably and promptly.

Supervisory Responsibilities: None


Competencies: To perform the job successfully, an individual should demonstrate the following behaviors:

  • Motivation/Initiative: Motivated and curious, willing to ask questions, research issues and take on challenging projects/assignments; creative, brings new ideas to the table, exhibits self-confidence. Has strong achievement motivation and tenacity.
  • Administrative Skills: Possesses ability to organize and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work of staff members. Works to complete goals, tasks and plans, anticipates potential problems and analyzes alternative solutions.
  • Interpersonal Style: (Interpersonal Skills, Communication, Teamwork); develops/ maintains effective working relationships; listens attentively to others; communicates ideas clearly (written & verbal); relates to people in an open/ sincere manner; participates effectively in meetings; assists in finding solutions as well as identifying problems; communicates appropriately with supervisor, managed staff and co-workers. Able to manage other individuals and maintain calm and reliable demeanor in the face of challenges.
  • Self-Management: (Adaptability/Flexibility, Stress Tolerance, Autonomy); adapts readily to changes in routine; works effectively in stressful situations; needs limited guidance and direction; is comfortable working in a fast-paced environment; is reliable and dependable; is results-oriented; maintains productivity and composure under pressure; views problems as opportunities to create solutions.
  • Thinking Skills: Diagnoses problems efficiently; gathers sufficient input before making decision or plans; makes timely decision, quickly determines sources of problem, identifies information needed to solve problem and analyzes alternative solutions, communicates issues and decisions effectively to team.
  • Customer Orientation: Sensitive & responsive to internal and external customer needs; demonstrates skills in customer services and satisfaction; maintains a positive attitude, willing to listen to customer problems and seeks solutions; stays in tune with changing needs of customers.

Required Skills:

  • Communicates effectively
  • Work independently, require minimal supervision
  • Customer focused
  • Priority setting
  • Organized and Efficient
  • Ability to manage relationships in a fast-paced environment, while demonstrating persistence and problem-solving skills.


  • Bachelor's degree is preferred. Other consideration may be given for an Associate's degree or an industry recognized designation(s) (e.g. CPCU, AIC, SCLA,) or a combination of education and equivalent experience.
  • A minimum of 3 years of homeowners filed claims handling experience.
  • Ability to obtain proper licensing as required
  • Own and maintain a valid driver's license.
  • Excellent verbal/written communication skills and organizational skills.
  • Ability to manage relationships in a fast-paced environment, while demonstrating persistence and problem-solving skills.
  • Knowledge of residential construction materials and standards.
  • Functional computer skills and computer literacy utilizing standard office software including Microsoft Office Suite, Xactimate estimating software and Xactanalysis, and web based Claim and Policy Management Systems.

Education and/or Experience:

  • Bachelor's degree is preferred. Other consideration may be given for an Associate's degree or an industry recognized designation(s) (e.g. CPCU, AIC, SCLA,) or a combination of education and equivalent experience.


The position is for daily non-cat claims however the incumbent may be required to assist the Catastrophe team if needed. The expectation is that travel away from their residence would be no more than 20% of the working days per year or 25 days' maximum.

Other Abilities/Skills:

Physical Demands:

  • Physical ability to travel for day-to-day field work and to attend training as needed.
  • Ability to load and unload equipment as well as bend, walk, and climb for consecutive hours while inspecting damaged property.
  • Must be able to carry and climb a ladder, and conduct roof inspection.
  • Able to drive sit in a vehicle and drive long distances.

While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to reach with hands and arms. The employee is required to stand, walk; sit; climb or balance and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision and depth perception.

Keywords: UPC Insurance, McAllen , Experienced Field Claims Adjuster (McAllen, TX), Other , Mcallen, Texas

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