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Customer Service Representative 4

Company: CTG
Location: Mcallen
Posted on: June 7, 2021

Job Description:

Responsibilities: Responsible for proactively working with the customers and field sales account managers to support pre-sales activities, including full lifecycle customer support. Responsible for working across the business units. Maintains liaison relationship between assigned customer(s) and internal contacts. Provides proactive support ensuring highest level of customer satisfaction is achieved. Encourages customers to participate in the business satisfaction surveys, monitors ongoing quality concerns and encourages pro-active feedback from customers to prevent unnecessary customer escalations. Education/Experience: High school diploma or GED required. 8-10 years customer service related experience required. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this Jobble Associated topics: agente de servicio al cliente, client service, customer service associate, internship, platform support, rep, representative, service, system support, technical assistant

Keywords: CTG, McAllen , Customer Service Representative 4, Other , Mcallen, Texas

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