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Customer Care Representative

Company: Ttec - USA
Location: Hidalgo
Posted on: June 7, 2021

Job Description:

Customer Service Representative

We're looking to connect with you to help us deliver exceptional
customer service experiences as a
Customer Service Representative
with
TTEC in
McAllen, TX.

Our recruitment, training and the position is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying
online
or via text
'TTEC' to 97211 (Standard Msg & data rates may apply)
email
McAllenTA@ttec. com
to connect with us.
Upon getting hired as a Customer Service Representative, we will ask you to pick up your equipment from our McAllen, TX office

Now, more than ever, how we connect
is everything. Our purpose is to deliver humanity to business - and it's more
relevant than ever before in today's environment. We know we're stronger
together, working towards a purpose that matters. As TTEC team members we lift
each other up, deliver smiles, and support our communities. Join us in
our commitment to deliver amazing experiences.

About TTEC

We help global brands provide a
great experience to their customers, build customer loyalty, and grow their
business. We were founded on one guiding principle: customer experiences that
are simple, inspired, and more human deliver lasting value for everyone. Your
role brings that principle to life.

What You'll be Doing

You take a problem and turn it into
a solution. Delivering amazing experiences brings a smile to your face and you
find it very rewarding. You'll use your "get it done", high-energy,
professional approach to answer in-bound calls (and emails) from customers.
You'll help people every single day by taking calls, actively listening to
understand customers' needs, and answering questions.

As a TTEC Customer Experience
Champion, You'll Enjoy:

  • Competitive pay of $14 to $15 per hour
  • Knowledgeable,
    encouraging, and present leadership
  • Family-friendly
    environment
  • Free-spirited,
    theme-based employee events
  • Diverse and
    community-minded organization
  • Career-growth and lots of learning
    opportunities for aspiring minds
  • Fun, talented and
    witty teammates

On a typical day, you'll

  • Answer questions on products and
    services from customers of Fortune 500 brands
  • Assist customers with how-to's
  • Address and resolve customer
    concerns to achieve first contact resolution
  • Deliver amazing customer service

Why You? What You Bring:

Connections are everything here at
TTEC. That means we connect with our customers, our teammates and most
importantly with you. And the ability to connect yourself is what you
bring to the table... along with the following:

  • Excellent communication skills - for us that
    means you can adapt to new and different situations, read the behavior of
    others, have difficult conversations with ease, and defuse and resolve
    conflict. In other words, you have the gift of gab
  • Empathy is the key - it's so important it bears
    repeating
  • Ability to adapt and excel in a fast-paced
    work environment
  • High school diploma or equivalent is the
    minimum and... with education... more is better
  • Handy with MS Windows and other computer
    applications
  • The passion and drive to make a difference

If you're a military veteran, active
duty guard or reserves, or a military spouse:

We value your experience and believe
you're prepared and battlefield-ready in the civilian world to take on TTEC's
most innovative and challenging projects. Your hands-on experience with
globalization means you're prepared to interact with our clients and employees
around the world. Overcoming adversity and adapting to change has prepared you
to execute in our dynamic environment. We are looking for team members where
leadership is baked in from Day One. Where innovation and disruption are part
of your DNA. We know that no job is as important as serving one's country, but
we hope you'll find delivering amazing customer experiences to be another
purpose worth serving!

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on www.****.com.

For more information about TTEC,
visit www.****.com or search #ExperienceTTEC throughout social media to engage
in the global conversation.

#Nexxt

Primary Location

: US-TX-McAllen

Job

: _Customer Care Representative

Keywords: Ttec - USA, McAllen , Customer Care Representative, Other , Hidalgo, Texas

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