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Bilingual Spanish Customer Service Representative

Company: Enterprise Information Services
Location: Mcallen
Posted on: June 6, 2021

Job Description:

Security Clearance required:

Cognosante is a fast-growing company that provides multi-channel customer contact management solutions for clients in the US Federal Government and the commercial sector.

The Customer Service Representative-Bilingual provides information directly to customers via phone and email. The Customer Service Representative-Bilingual reports directly to the Customer Service Team Lead and takes direction from the Customer Service Supervisor and Site Director. This is an entry level position.

This position is a work at home position.

Full-time schedules.

HOOPS: Monday-Friday 7am-8:15pm, NO Weekends.

JOB RESPONSIBILITIES:

  • Taking inbound customer service calls
  • Utilize scripts, standard operating procedures, and training materials to respond to inquiries in a courteous, timely and professional manner
  • Provide accurate responses and documentation of inquiries and complaints from consumers
  • Adhere to the Privacy Act as it relates to the confidentiality of information received
  • Report problems that occur and assist with resolution
  • Adhere to and support service level metrics that includes schedule adherence, average handle time, response accuracy and quality metrics
  • Overtime may be required
  • Regular and Predictable Attendance Required
  • Maintain a current understanding of the Program's standard operating procedures, processes and Program policies as provided during training.

REQUIREMENTS:

  • U.S. Citizenship required
  • Residency in the U.S. for three of the previous five years required
  • High School diploma or equivalent required
  • Must be bilingual in both English and Spanish speaking and reading clearly and professionally
  • Must be able to type a minimum of 30 WPM
  • Minimum 6 months customer service/secretarial/telemarketing experience required
  • Public Trust Background Security Clearance is required including fingerprints
  • Criminal background check is required
  • Credit check required

SKILLS AND QUALIFICATIONS

  • Ability to effectively work within established contractual turnaround times required
  • Must have demonstrated excellent listening, interpersonal and leadership skills and the ability to organize simultaneous tasks
  • Proven ability to work as a team member is required
  • Must receive a passing score on required training modules

Cognosante is an Equal Opportunity Employer

Minorities/Women/Disabled/Veterans/Disabled and other protected categories

Keywords: Enterprise Information Services, McAllen , Bilingual Spanish Customer Service Representative, Other , Mcallen, Texas

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