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Bilingual Customer Service Representative, Sales

Company: Merastar Insurance Company
Location: Mcallen
Posted on: June 6, 2021

Job Description:

Location(s)McAllen TXDetailsKemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.Position Summary:If you'reaCustomer Service professional with a passion for helping others, it's time for you to take advantage ofthisunique opportunity.We areseekinga Bilingual Claims Customer Service Representative-Initial Loss in our McAllen location. In this role, you will serve as the first point of contact for our customers and provide them with an exceptional customer experience. No experience is required in the insurance field for this position. We offer a paid state-of-the-art training program, to get you prepared on everything you need to know about insurance claims and help you succeed in this role.The schedule for this role is Monday to Friday 10:30 am to 7:00 pm once training is complete.Position Responsibilities:Provide superior and responsive customer service in a call center at all times. Receive incoming calls from customers regarding claims.Enter information into the claims system Initiating the claims handling process.Answer customer questions and provide information when possible, directing requests to the appropriate departments as necessary.Position Qualifications:1 year of customer service or call center experience requiredHigh school diploma or GED requiredExcellent telephone etiquetteGood typing skills - 25 WPM with 95% accuracy requiredExcellent planning and organizational skillsMust be bilingual in Spanish and EnglishKemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.-ZR -GD -IN -PT

Keywords: Merastar Insurance Company, McAllen , Bilingual Customer Service Representative, Sales, Other , Mcallen, Texas

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