Call Center Supervisor
Company: Enterprise Information Services
Location: Mcallen
Posted on: June 6, 2021
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Job Description:
Security Clearance required: Cognosante is on a mission to transform our country's healthcare
system. We are a health IT Company who helps public sector
organizations do everything from strategic consulting and
acquisition support to application development, data integration,
data standards, and business process operations. Learn how we are
making a difference in people's lives today! Job Description The Call Center Supervisor is responsible for providing
supervision, leadership and coaching a team of Customer Service
Agents, with the goal of meeting program objectives and customer
service level agreements. Key Responsibilities Work closely with Customer Service Agents, other Supervisors,
Operations Managers, and Program Managers within functional the
areas of the program supported. Responsible for supervision, development, and coaching of CSRs
to assure productivity, quality, attendance, and timeliness of work
in the completion of assigned projects and departmental goals. Perform tasks to assure service level requirements; RTA, AHT,
Adherence goals are met. Work closely with customer service representatives and other
supervisors as well as operation managers and program managers
within functional areas of the CMS Project. Responsible for supervision, development, and coaching of CSRs
to assure productivity, quality, attendance, and timeliness of work
in the completion of assigned projects and departmental goals. Required Qualifications Bachelor's degree or equivalent work experience required Candidates that do not meet the required qualifications will not
be considered. Additional Minimum Qualifications Demonstrated call center leadership experience with a proven
track record of driving positive CSR metrics. Comfortable managing agents working from home and/or inhouse Demonstrated organizational and analytical skills Demonstrated time management skills
Keywords: Enterprise Information Services, McAllen , Call Center Supervisor, Other , Mcallen, Texas
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