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Customer Service Representative - Bilingual

Company: Black Turtle Services
Location: Mcallen
Posted on: June 6, 2021

Job Description:

Job Description SUMMARY Black Turtle Services is a fast-growing start-up that provides multi-channel customer contact management solutions for clients in the US Federal Government and the commercial sector The Customer Service Representative-Bilingual provides information directly to customers via phone and email. The Customer Service Representative-Bilingual reports directly to the Customer Service Team Lead and takes direction from the Customer Service Supervisor and Site Director. This is an entry level position. Full-time schedules. Must have schedule flexibility. Must be bilingual in both English and Spanish while reading clearly and professionally. Pay $10.84 hourly plus $4.18 in Health and Welfare dollars to be used for insurance and other Health and Wellness approved programs. JOB RESPONSIBILITIES: * Taking inbound customer service calls * Utilize scripts, standard operating procedures, and training materials to respond to inquiries in a courteous, timely and professional manner * Provide accurate responses and documentation of inquiries and complaints from consumers * Adhere to the Privacy Act as it relates to the confidentiality of information received * Report problems that occur and assist with resolution * Adhere to and support service level metrics that includes schedule adherence, average handle time, response accuracy and quality metrics * Overtime may be required * Regular and Predictable Attendance Required * Maintain a current understanding of the Program's standard operating procedures, processes and Program policies as provided during training. REQUIREMENTS: * U.S. Citizenship required * Residency in the U.S. for three of the previous five years required * High School diploma or equivalent required * Must be bilingual in both English and Spanish speaking, while reading clearly and professionally * Must be able to type a minimum of 30 WPM * Minimum 6 months customer service/secretarial/telemarketing experience required * Public Trust Background Security Clearance is required including fingerprints * Criminal background check is required * Credit check required SKILLS AND QUALIFICATIONS * Ability to effectively work within established contractual turnaround times required * Must have demonstrated excellent listening, interpersonal and leadership skills and the ability to organize simultaneous tasks * Proven ability to work as a team member is required * Must receive a passing score on required training modules

**We will be taking Walk-in Interviews Monday January 20th and Tuesday January 21st from 8:00AM to 4:00PM (Please bring a valid picture I.D. with you).**

Black Turtle Services is an Equal Opportunity Employer Minorities/Women/Disabled/Veterans/Disabled and other protected categories Company Description Black Turtle Services (BTS) is a woman-owned small business dedicated to excellence in multi-channel contact center outsourcing and optimization for our federal and commercial clients. We have multiple sites through-out the United States.

Keywords: Black Turtle Services, McAllen , Customer Service Representative - Bilingual, Other , Mcallen, Texas

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