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Customer Service Representative

Company: Enterprise Information Services
Location: Mcallen
Posted on: June 6, 2021

Job Description:

Security Clearance required:

The Customer Service Representative provides information directly to customers via phone and email. The Customer Service Representative reports directly to the Customer Service Team Lead and takes direction from the Customer Service Supervisor and Site Director. This is an entry level position.

Must have schedule flexibility.

Bilingual Spanish and English only positions available.

Full-time temporary schedules.

JOB RESPONSIBILITIES:

  • Taking inbound customer service calls
  • Utilize scripts, standard operating procedures, and training materials to respond to inquiries in a courteous, timely and professional manner
  • Provide accurate responses and documentation of inquiries and complaints from consumers
  • Adhere to the Privacy Act as it relates to the confidentiality of information received
  • Report problems that occur and assist with resolution
  • Adhere to and support service level metrics that includes schedule adherence, average handle time, response accuracy and quality metrics
  • Overtime may be required
  • Regular and Predictable Attendance Required
  • Maintain a current understanding of the Program's standard operating procedures, processes and Program policies as provided during training.

REQUIREMENTS:

  • U.S. Citizenship required
  • High School diploma or equivalent required
  • Minimum 6 months customer service/secretarial/telemarketing experience required
  • Public Trust Background Security Clearance is required including fingerprints
  • Criminal background check is required

SKILLS AND QUALIFICATIONS

  • Ability to effectively work within established contractual turnaround times required
  • Must have demonstrated excellent listening, interpersonal and leadership skills and the ability to organize simultaneous tasks
  • Proven ability to work as a team member is required
  • Must receive a passing score on required training modules

Cognosante is an Equal Opportunity Employer

Minorities/Women/Disabled/Veterans/Disabled and other protected classes

Keywords: Enterprise Information Services, McAllen , Customer Service Representative, Other , Mcallen, Texas

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