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Service Administrator-PR

Company: Sears Home Services
Location: San Juan
Posted on: June 6, 2021

Job Description:

Req/Job ID: BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Operations
Store ID: 24615: Sears PR Home Improvement

JOB SUMMARY:

The Service Administrator is responsible for utilizing processes (SOP s/training manuals) and techniques to maximize scheduling of service appointments to minimize causes of customer dissatisfaction with service and products provided after the original installation. The Service Administrator is also responsible for data entry and processing of service paperwork along with aiding in troubleshooting and negotiating reasonable resolutions for customer complaints.

Job Requirements:
JOB DUTIES/RESPONSIBILITIES:
Completes daily data entry of service results and processing of all service paperwork
Answers all incoming service calls as needed
Assists Area Production Manager as needed
Sets Service Technicians daily service appointments and confirms with customers as needed
Provides needed support for Service Technicians, such as daily schedules, job site directions, copies of service work orders, along with any other supportive information to help expedite service
Provides Service Technicians with various service performance reports to identify strengths and areas needing improvement
Types updates in service tracking system to ensure accuracy and keep all manual logs up-to-date
Maintains high level of customer satisfaction through efficient/timely customer resolution
Maintains high level of communication with respective Service Technicians to ensure efficient rate of productivity is reached
Performs other duties as assigned

JOB REQUIREMENTS:
High school diploma or equivalent
1-2 years of related experience
18 years of age or older

REQUIRED SKILLS:
Strong customer and interpersonal skills
Basic Computer skills
Demonstrated Organizational skills

PREFERRED SKILLS:
Great written and oral communication skills
Good at reading maps and providing directions
Intermediate computer skills

#HomeServices

Keywords: Sears Home Services, McAllen , Service Administrator-PR, Other , San Juan, Texas

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