Customer Service Representative (Full Time)
Posted on: June 6, 2021
IBC Bank successes are the result of an aggressive and
innovative attitude. The Bank's "We Do More" philosophy reflects
it's dedication to the growth and success of it's employees,
customers and communities. IBC bank hires talented, creative and
dedicated individuals to help our business succeed. We are a
company that values leadership, community engagement and
relationship building that leads to a culture of excellence. We are
currently seeking to fill positions across all business segments.
IBC's focus is to be customer centric and strive to provide
excellent customer experience.
1140 Call Center
The Customer Service Representative I is responsible for the
handling of daily customer service operations of the Laredo Call
Center. The position interacts with a high volume of customers
providing information in response to inquiries about IBC products
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe
the general nature of level of work being performed by incumbents.
They are not an exhaustive list of all responsibilities, duties,
and skills required by all incumbents.
- Serves incoming calls utilizing bank resources and training
requirements to execute successful resolution on all issues
relating to the customer's relationship with the bank.
- Process accounts maintenance to protect bank and ensure
integrity of core.
- Facilitates the transfer of funds.
- Duties as assigned.
- Bilingual in Spanish and English
- Active Listening
- Active Learning
- Critical Thinking
- Service Orientation
- Social Perceptiveness
- Time Management
- Ability to navigate easily on a computer with multiple
EDUCATION & EXPERIENCE
- High School diploma or GED
- 6 months of customer service experience preferred
Keywords: IBC, McAllen , Customer Service Representative (Full Time), Other , Mcallen, Texas
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