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Claims Contact Center Supervisor

Company: Kemper
Location: Mcallen
Posted on: June 4, 2021

Job Description:


McAllen TX


Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Position Responsibilities:

  • Reviews incoming losses, reviewed coverages, investigated the claim facts, assigned appraisal through correct channels as appropriate, and handled compliance requirements. Transfers claims that exceed Unit authority as appropriate.
  • Hires and trains employees for the unit. Completes performance reviews, salary increases and disciplinary actions in a timely basis as per company policy.
  • Ensures that Company procedures and policies regarding collection of information for each loss is obtained and documented and that claims handling procedures are followed including 24 hour contact, 24 hour response to calls and response to written correspondence within 5 working days.
  • Monitors employee performance and ensures that performance in all areas, including closure ratios and departmental goals are achieved.
  • Ensures that file investigations are adequate and timely, that reports are completed on a timely basis and that timely settlement offers or rejections are made.
  • Assists in preparation of annual budget and makes recommendations for staffing as appropriate.

Position Qualifications:


  • BS or BA college degree preferred. A minimum of one (1) year of claims handling or prior experience in Call Center Management required.


  • BS or BA college degree preferred. A minimum of two (2) years of claims handling or six (6) months FNOL supervisory experience required.

All Candidates:

  • Demonstrated initiative, leadership, independent decision making skills, strong technical skills and the ability to handle increasing responsibility.
  • Ability to review and handle claims via on-line claims system.
  • Must apply for and possess, on a timely basis, all applicable licenses required by assigned state(s).
  • Some positions may require bilingual skills.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Keywords: Kemper, McAllen , Claims Contact Center Supervisor, Other , Mcallen, Texas

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