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Call Center Supervisor (AARP) - San Juan, PR

Company: UnitedHealth Group
Location: San Juan
Posted on: June 4, 2021

Job Description:

You'll join a high caliber team where you're assisting, educating, problem-solving and resolving tenuous situations to the best possible outcomes. Bring your people skills, emotional strength and attention to detail. In return we offer the latest tools and most intensive training program in the industry. Get ready to start doing your life's best work.(sm)


Call Center Supervisor (AARP) will be responsible for training the team, setting their priorities on performance and will be responsible in constantly coaching & motivating team members. This position will be responsible on team's performance achievements by driving constant process improvement within the team.

Primary Responsibilities:

  • Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team members
  • Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Turnaround Time, Error corrections
  • Coordinates work activities with other supervisors, managers, departments, etc.
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Provides coaching and feedback to team members, including formal corrective action
  • Conducts annual performance reviews for team members
  • Provides subject matter expertise to team members
  • Perform training and subject matter expert role. Coach quality auditors to guide them in completing quality audits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

*** ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***

Required Qualifications:

  • Associate degree or equivalent credits approved (60 credits) or higher education
  • 2+ years call center setting experience analyzing and solving customer problem
  • 1+ years of experience as a supervisor
  • Intermediate Microsoft Office Suite skills: Microsoft Excel (ability to sort, sum, insert bar graphs and use formulas) , Microsoft Word (ability to create documents and complete mail merging), Microsoft Outlook (ability to manage email, calendar, and task lists), and Microsoft PowerPoint (ability to create presentations with images, words, charts / graphs and merging data from Microsoft Excel)
  • Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of (7:00am to 11:00pm) (Need to be available for a rotating schedule on Saturdays)
  • Bilingual Spanish/English

Preferred Qualifications:

  • Bachelor's Degree
  • Previous experience with workforce management
  • Healthcare background
  • Previous telemarketing/sales experience
  • Medicare & Medicaid experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Call Center Supervisor, Customer Service Supervisor, Supervisor, San Juan, PR

Keywords: UnitedHealth Group, McAllen , Call Center Supervisor (AARP) - San Juan, PR, Other , San Juan, Texas

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