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LTC Services Screener I

Company: Texas Health & Human Services Commission
Location: Mcallen
Posted on: May 3, 2021

Job Description:

LTC Services Screener I:

Screen requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community. Work involves: interviewing elderly consumers and consumers with disabilities; explaining and referring consumers to the appropriate services. Generates applications and process for unit assignment. Generates change requests from consumers, family members, and/or contracted provider agencies. Provides general and specific information about Long Term Care Services and referral services to consumers and the general public. Provides specific information regarding Interest List services and status of placements. Makes appropriate referrals to other program areas and community organizations. Handles high volume incoming calls in a Call Center environment which may include working a schedule from 9 am - 6 pm. Work includes operating a computer. Performs clerical duties on rotation. Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy. Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on Long Term Care Services. Interviews consumers via telephone or in person to assess potential eligibility for state health and human services programs. Provide inquiries, addresses issues, or resolve/report problems or complaints. Operates a computer to document, update or inquire into case record. Serves as client advocate and agency representative in locating available resources and making referrals to community resources when appropriate. Prepares report/record of each call received in order to provide management information on program operations. Handles high volume incoming calls in a Call Center environment. Performs clerical duties on rotation. Performs other duties as assigned by Supervisor. Knowledge Skills Abilities:

Ability to communicate in both English and Spanish languages. Knowledge of the English language sufficient to report casework and communicate with others in a professional manner. Knowledge of interviewing techniques to obtain personal information required for application. Ability to communicate verbally with clients/customers, contracted provider agencies, and the general public to gather information and/or explain policies and procedures. Ability to listen to clients/customers, contracted provider agencies, and the general public. Ability to prepare narrative, reports and correspondences in a clear and concise manner. Ability to establish priorities, set goals and manage time efficiently. Ability to establish and maintain effective working relationships. Ability to communicate both orally and in writing to include proper telephone etiquette. Ability to analyze, evaluate information and take the appropriate action. Ability to operate computer and general office equipment. Experience with Microsoft Programs and SharePoint. Ability to process request for services via Health and Human Services Enterprise Portal. Interviewing skills and knowledge of Long Term Care Services preferred. Registration or Licensure Requirements:

Valid driver's license and insurance is required. Initial Selection Criteria:

Education equivalent to high school or higher with experience that would indicate a general understanding of the knowledge, skills, and abilities needed to do the job. Experience interviewing and providing customer service. Experience and efficiency operating computer and phone equipment to complete data entry. Experience with Microsoft Programs and SharePoint. Knowledge of Long Term Care Services preferred. Preferred ability to communicate orally in English and Spanish. Additional Information:

REQ 476904

Must be willing to attend trainings. Must be willing to travel including overnight stay as required.

This position is included in a career track series and may be filled at any level within the career track dependent on the selected applicant's qualifications as they relate to career track promotion eligibility requirement.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

MOS Code:

42A, YN, 0111, 3A1X1

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Keywords: Texas Health & Human Services Commission, McAllen , LTC Services Screener I, Other , Mcallen, Texas

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