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Care Advocate - TX

Company: Universal Health Services
Location: Mcallen
Posted on: May 3, 2021

Job Description:


Job Summary:

Care Advocates - a dedicated team of health care professionals who compassionately and quickly advocate for our member's care. We go the extra mile, provide an understanding of benefits, schedule the appointment, navigate bills, and arrange the ride; why? Because we care.

What you'll do:

  • Work directly with members, medical providers, and internal partners to advocate for our member's care. For this role, that means receiving member calls or emails to assist in coverage and benefit questions, claims processing and appointment scheduling and when you don't have the answer, finding it.
  • Contribute to department operating goals by taking initiative on behalf of our members including striving for single contact resolution, advancement of skills and training, learning all the business lines and collaborating with the care advocate team.
  • Rely on a foundation of medical and health care knowledge to meet our member's needs with empathy and efficiency.
  • Progress through our training program to be fully proficient in all lines of business.


Regulatory Requirements:

  • High School Diploma with a preference of Associate's degree or higher.

Language Skills:

  • Ability to communicate in English effectively, both verbally and in writing.


  • Strong foundation of customer service skills including empathy, active listening, resourcefulness in problem solving and teamwork.
  • Technical proficiency as it relates to software navigation, attention to detail, web-based program organization, and a clear understanding of office program.
  • Strong communication skills both written and verbal.
  • Flexibility to meet the changing demands of the business.
  • Appetite for growth, learning and working in a fast-paced, challenging environment.
  • Demonstrable organization methodology that drives performance and accountability.
  • Basic understanding of medical and health care terms and processes is preferred.
  • Unwavering positivity and compassion for our members.

Keywords: Universal Health Services, McAllen , Care Advocate - TX, Other , Mcallen, Texas

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