Customer Service Representative

Company: TTEC
Location: McAllen
Posted on: September 14, 2020

Job Description:

Customer Service Representative

We're looking to connect with you to help us deliver exceptional

customer service experiences as a

Customer Service Representative

with

TTEC in

McAllen, TX.

Our recruitment is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying

online,

via

text '

TTEC' to 97211,

or email

McAllenTA@ttec. com

.

Note: TTEC has been regarded by the local government as an essential business due to the nature of the work we are providing to the community during this crisis. Should you be hired, we do have training classes starting immediately to support the increased need of the community. Safety, sanitation and social distancing measures are being maintained in accordance with CDC guidelines. However, if you prefer to start at a later time, please let your recruiter know. We understand and respect your personal concerns and will do our best to accommodate.

Now, more than ever, how we connect

is everything. Our purpose is to deliver humanity to business - and it's more

relevant than ever before in today's environment. We know we're stronger

together, working towards a purpose that matters. As TTEC team members we lift

each other up, deliver smiles, and support our communities. Join us in

our commitment to deliver amazing experiences.

About TTEC

We help global brands provide a

great experience to their customers, build customer loyalty, and grow their

business. We were founded on one guiding principle: customer experiences that

are simple, inspired, and more human deliver lasting value for everyone. Your

role brings that principle to life.

What You'll be Doing

You take a problem and turn it into

a solution. Delivering amazing experiences brings a smile to your face and you

find it very rewarding. You'll use your "get it done", high-energy,

professional approach to answer in-bound calls (and emails) from customers.

You'll help people every single day by taking calls, actively listening to

understand customers' needs, and answering questions.

As a TTEC Customer Experience

Champion, You'll Enjoy:

Competitive pay of $14 to $15 per hour

Knowledgeable,

encouraging, and present leadership

Family-friendly

environment

Free-spirited,

theme-based employee events

Diverse and

community-minded organization

Career-growth and lots of learning

opportunities for aspiring minds

Fun, talented and

witty teammates

On a typical day, you'll

Answer questions on products and

services from customers of Fortune 500 brands

Assist customers with how-to's

Address and resolve customer

concerns to achieve first contact resolution

Deliver amazing customer service

Why You? What You Bring:

Connections are everything here at

TTEC. That means we connect with our customers, our teammates and most

importantly with you. And the ability to connect yourself is what you

bring to the table... along with the following:

Excellent communication skills - for us that

means you can adapt to new and different situations, read the behavior of

others, have difficult conversations with ease, and defuse and resolve

conflict. In other words, you have the gift of gab

Empathy is the key - it's so important it bears

repeating

Ability to adapt and excel in a fast-paced

work environment

High school diploma or equivalent is the

minimum and... with education... more is better

Handy with MS Windows and other computer

applications

The passion and drive to make a difference

If you're a military veteran, active

duty guard or reserves, or a military spouse:

We value your experience and believe

you're prepared and battlefield-ready in the civilian world to take on TTEC's

most innovative and challenging projects. Your hands-on experience with

globalization means you're prepared to interact with our clients and employees

around the world. Overcoming adversity and adapting to change has prepared you

to execute in our dynamic environment. We are looking for team members where

leadership is baked in from Day One. Where innovation and disruption are part

of your DNA. We know that no job is as important as serving one's country, but

we hope you'll find delivering amazing customer experiences to be another

purpose worth serving!

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it -- check out some our women in leadership and diversity awards on TTECjobs.com.

For more information about TTEC,

visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage

in the global conversation.

#Nexxt

#TTECTOP

Primary Location : US-TX-McAllen Job : _Customer Care Representative

Keywords: TTEC, McAllen , Customer Service Representative, Other , McAllen, Texas