Rep 1, Spectrum Mobile - Bilingual
Company: SPECTRUM
Location: Mcallen
Posted on: September 15, 2023
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Job Description:
Must be Bilingual in English and SpanishMust have availability
to work any shiftTraining class begins November 3rd, 2023At a
GlanceFull-time entry-level to mid-level customer service roles
troubleshooting and resolving mobile customer technology and
service issues, including repair, billing, and accounts.Profile: A
tech-savvy problem solver who can multitask to repair a variety of
services and equipment. Mobile Representatives use patience and
effective communication skills to uncover customer needs, answer
questions, and leave a positive impression on customer
interactions.Benefits include fully paid training and time off,
comprehensive health packages, retirement savings, free Spectrum
services where available, and more.
What is the Mobile Customer Service Representative role?It's about
building relationships and turning the knowledge you gain in
training into customer service wins. Mobile Representatives make a
real difference to their customers and the company, providing
over-the-phone support on a wide range of mobile products and
services, including accounts and billing, diagnostics, enhancements
and repairs. You will have advanced diagnostic tools to help you
address technical inquiries and get services running smoothly,
talking customers through fixes you can make together. If an issue
calls for extra attention, bring in additional internal support to
get things back on track. Understanding the products and your
customers' sense of urgency will help you create a satisfying
customer experience.It's all about learning and growing. -This may
be new for you, but the journey is all mapped out. There's a lot to
learn, and our thorough, fully paid training can make you an
authority on Spectrum's Mobile products and services in about a
month. After that, you'll be ready to troubleshoot customer-facing
systems like a pro. The industry moves quickly; to stay on top of
it, we provide training updates to keep you up-to-date on our
newest products, services, and upgrades so you'll be ready for any
question that comes your way. One-on-one time with department
leaders and additional support give you everything you need to
create a streamlined process for your customers and yourself. -With
a deliberate path to success.We believe the best people to lead are
those who have been down the same road before. Most of our
supervisors started as Representatives themselves, so they know
exactly what kind of support will help you grow into a successful
employee. With well-established career paths across multiple lines
of business, advancement is a very real and achievable goal. Make
your first move toward a long and rewarding career with
Spectrum.
The minimum qualifications for the Mobile Repair Representative
are:Ability to read, write, speak and understand EnglishAbility to
speak and understand SpanishHigh School Diploma or GEDPreferred
qualifications:6 months or more of customer service experience6
months or more of working with multiple software applications6
months or more of high-volume phone experience in a customer
service/call center job preferred6 months or more of experience
working in cable operations, mobile, or telecommunications call
center
COP170 2023-20668 2023
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive package that rewards
employees for their contributions to our success, supports all
aspects of their well-being, and delivers real value at every stage
of life.
A qualified applicant's criminal history, if any, will be
considered in a manner consistent with applicable laws, including
local ordinances.
Get to Know Us Charter Communications is known in the United States
by our Spectrum brands, including: Spectrum Internet -, TV, Mobile
and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum
Reach. When you join us, you're joining a strong community of more
than 101,000 individuals working together to serve more than 32
million customers in 41 states and keep them connected to what
matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce
that reflects our communities, and providing equal opportunities
for employment and advancement. EOE, including disability/vets.
Keywords: SPECTRUM, McAllen , Rep 1, Spectrum Mobile - Bilingual, IT / Software / Systems , Mcallen, Texas
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