McAllenRecruiter Since 2001
the smart solution for McAllen jobs

Associate Team Leader

Company: H&R Block
Location: Mcallen
Posted on: November 7, 2019

Job Description:

Job Details Company Overview Are you driven by helping people? H & R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. As an Associate Team Leader for H & R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. What you'll do... - Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H & R Block - Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary - Serve as point of contact for onsite escalated client service concerns - Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary - Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience - Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals - Lead daily huddles and communicate essential information to office associates Are you driven by helping people? H & R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. As an Associate Team Leader for H & R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. What you'll do... - Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H & R Block - Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary - Serve as point of contact for onsite escalated client service concerns - Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary - Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience - Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals - Lead daily huddles and communicate essential information to office associates Recommended skills Scheduling

Keywords: H&R Block, McAllen , Associate Team Leader, Hospitality & Tourism , Mcallen, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Position Available
Description: BEST PLACE FOR PEOPLEJoin us in making connections.Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer (more...)
Company: Teleperformance
Location: Harlingen
Posted on: 11/18/2019

At Home Customer Service Starting Immediately !!
Description: Seeking Health Care Associates to start a HOME OFFICE POSITION 1 Leading Healthcare and Dental Benefits Discount
Company: MAH Benefits
Location: Harlingen
Posted on: 11/15/2019

Customer Service Position Available
Description: BEST PLACE FOR PEOPLEJoin us in making connections.Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer (more...)
Company: Teleperformance
Location: Mcallen
Posted on: 11/15/2019


Customer Service Representative
Description: BEST PLACE FOR PEOPLE br br Join us in making connections. br br Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical (more...)
Company: Teleperformance
Location: Brownsville
Posted on: 11/18/2019

Host/Hostess
Description: Company: Denny's - Location: United States, TX, TEXAS, HARLINGEN - Salary: negotiable / monthly - Job type: Full-Time - Posted: 6 hours ago - Category: Food / Bev / Hosp This job posting is for employment (more...)
Company: Denny's
Location: Harlingen
Posted on: 11/15/2019

Full time Patient Access Supervisor Evening Shift at Northeast Baptist Hospital in San Antonio, TX
Description: As a part of the Tenet and Catholic Health Initiativesfamily, Conifer Health brings 30 years of healthcare industry expertise toclients in more than 135 local regions nationwide. We help our clientsstrengthen (more...)
Company: Tenet
Location: Harlingen
Posted on: 11/18/2019

Branch Retail Executive IV
Description: Education - Bachelor's Degree Skills - NMLS - Sales Management - Customer Service - FINRA License Our Company At BBVA, we are leading the transformation of global banking with the aim of bringing the (more...)
Company: Compass Bank dba BBVA Compass
Location: Edinburg
Posted on: 11/15/2019

Customer Service Position Available
Description: BEST PLACE FOR PEOPLEJoin us in making connections.Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer (more...)
Company: Teleperformance
Location: Pharr
Posted on: 11/15/2019

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service x2F Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates (more...)
Company: Home Depot
Location: Harlingen
Posted on: 11/18/2019

Customer Service Position Available
Description: BEST PLACE FOR PEOPLEJoin us in making connections.Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer (more...)
Company: Teleperformance
Location: Brownsville
Posted on: 11/18/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

McAllen RSS job feeds