Hacienda Ford - Service Advisor
Company: Hacienda Ford
Location: Edinburg
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Description: Must be able to
greet guests, schedule appointments, and act as a liaison between
customers and service technicians. This position is about providing
our customers with an excellent service experience and
understanding their needs. Duties and Responsibilities: Schedule
service for customers in person or over the phone to ensure prompt
and accurate diagnosis of any problems with their vehicle. Discuss
schedule maintenance with cost and time estimates. Greeting clients
on the service drive. Effective walk around of the customer's
vehicle. Ensure that required documentation is complete and
complies with regulations and standards. Product knowledge and
safety. Communicate with technicians, team leader, and parts
associates to ensure timely completion of work. Update clients on
the progress of the repair and its status accordingly. Accept full
responsibility from start to finish by providing an exceptional
client experience to drive brand loyalty. Maintain an excellent
Customer Satisfaction Index (CSI). Perform other duties as assigned
by the service manager. Job Requirements: Valid Driver’s License
Driving record that meets insurance requirements and company policy
Must be able to pass background check and pre-employment drug
screen Qualifications and Skills: Professional appearance Excellent
communication capability Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Hours: The Service Department is open during the following hours:
Monday – Friday 7:00 AM – 6:00 PM Saturday 7:00 AM – 4:00 PM
Benefits: Medical, Dental, & Vision Insurance: 100% employer-paid
coverage with a variety of plan options to fit your needs,
including medical plans featuring a $0 deductible and $0 copay upon
completion of a baseline visit. 401(K) Plan: 401(k) plan with a
company match of 50% up to 4% of your salary. Life Insurance: 100%
employer-paid life insurance policy of $50,000 with no medical
exams required. Paid Vacation: 1 week of paid vacation in the first
year of service, with a rollover of 40 hours and a max cash out of
40 hours. Sick leave 3 paid days per service year – 100% employer
paid. Paid Holidays: 6 paid holidays per year, including New Year's
Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day,
and Christmas Day. Other Perks: 5-day workweek for sales, parts,
and administration positions, 90-day & annual 1-on-1 performance
evaluations, and employee discounts on new vehicles, parts, and
services. Requirements: By submitting your application, you agree
to the following: You are at least 21 years old. You have a valid
driver's license with an acceptable driving record. You will pass a
pre-employment drug screen. You will undergo a background check.
You understand that the 401K company match has an annual maximum
amount. You understand that earned vacation time is based on the
total time of continual employment. If you do not meet all these
requirements, your application will not be considered. Thank you
for your interest in this position.
Keywords: Hacienda Ford, McAllen , Hacienda Ford - Service Advisor, Hospitality & Tourism , Edinburg, Texas
