Team Leader Customer Experience - McAllen, Texas
Company: Teleperformance USA
Location: Mcallen
Posted on: September 16, 2023
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Job Description:
Category : Human Resources
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.Teleperformance is a global
leader in providing exceptional omnichannel customer experiences
since 1978. Our impacts are far-reaching, spanning over 62
countries and interacting with over 38% of the world's population.
This kind of growth wouldn't have been possible without the
dedication of our people who continue to provide outstanding
customer service in every opportunity. Here, your success is our
success.PURPOSE OF POSITION: ---Responsible for day-to-day
management of service---level,---site---efficiency/occupancy and
agents to ensure adherence to schedule and compliance
within---established parameters during real time situations. This
will require constant communication with Supervisors, Operations
Managers and---Support Center---personnel.---Real time interaction
with client for reciprocal communication imperative to maintain
operations at peak performance.--- -PRIMARY DUTIES AND
RESPONSIBILITIES:
Keywords: Teleperformance USA, McAllen , Team Leader Customer Experience - McAllen, Texas, Hospitality & Tourism , Mcallen, Texas
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