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MEDICAL OFFICE SPECIALIST / Call Center

Company: Heart Clinic PLLC
Location: Mcallen
Posted on: January 13, 2020

Job Description:

POSITION SUMMARY:

Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence. Possess organization and communication skills. Maintains emotional stability and calm disposition, and has ability to relate positively with all levels of professionals. Has ability to adapt to flexible work schedules and frequent interruptions. Possess willingness to improve. Loyal, reliable, tactful, honest and discreet maintaining confidentiality at all times. Exhibits professional appearance. Must be able to carry out specific assignments to successful conclusion.

Job Requirements

QUALIFICATIONS:

Minimum of one year of clinical experience required.

Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology.

Knowledge of electronic equipment, computer hardware and software, including applications and programming.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


EDUCATION / LICENSURE:

High school diploma or GED required

Completed a Medical Office Assistant/Specialist program or Medical Assistant

Must maintain CPR certification



JOB SPECIFIC DUTIES

Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures, charting; relaying instructions to patients/families; answering calls and providing pertinent information.

Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing charts to ensure information is completed and accurate.

Fulfills environmental responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records, ordering, sorting, storing supplies; restocking exam/procedure rooms.

Fulfills organizational responsibilities as assigned which may include; respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.

Schedules patients for procedures

Calls patients on lab results and medication changes.

Fill out disability forms, HH orders, Insurance forms for doctors

Assists doctors with admitting patients

Books, coordinates and reschedules patients appointments. Relays necessary messages to staff.

Greets and registers patients in a prompt, pleasant, and helpful manner. Provides necessary instructions/directions. Informs appropriate department/person of patient s arrival.

Verifies necessary information and records in the medical record.

Uses computer system to generate information necessary for billing.

Updates patient information, collects co-pays, provides any necessary forms needing completion, obtains signatures as necessary.

Maintains and updates current information on physician s schedules ensuring that patients are scheduled properly and appointments are confirmed.

Answers telephone, screen calls, takes messages, and provides information.

Answers questions regarding patient appointments and testing.

Assembles new patients charts for next day visit. Updates profile on all patients.

Fulfills organizational responsibilities as assigned which may include; respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.

Educates patients before and after procedures

Maintains schedule

Performs appointment follow ups

Acts as receptionist as necessary

Travels between facilities as requested

Other duties as assigned by management



All Employees Are Expected To:

Understand the mission and vision of the clinic.

Operate within the concept of patient focused care.

Evolve into an effective team member.

Maintain good grooming and personal hygiene habits.

Adhere to attendance policies.

Conform to employee policies and office procedures.



This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

All employment at UHS is with one of the subsidiaries of Universal Health Services, Inc., including its management company, UHS of Delaware, Inc. Universal Health Services is a holding company.

UHS is an Equal Opportunity Employer and as such, openly supports and fully commits to recruitment, selection, placement, promotion and compensation of all individuals without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws.

Keywords: Heart Clinic PLLC, McAllen , MEDICAL OFFICE SPECIALIST / Call Center, Healthcare , Mcallen, Texas

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