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General Manager - Sales / Operations Manager

Company: Amazing Lash Studio
Location: Mcallen
Posted on: March 20, 2023

Job Description:

Amazing Lash Studio - Manager Benefits:

  • Competitive salary
  • Peformance Monthly Bonus
  • Medical Insurance
  • Paid Time Off (PTO)
  • Free and discounted services
  • Anniversary Bonus
    Management Responsibilities

    • Act as the general manager / operations manager of the Amazing Lash Studio - location: Manage and oversee all aspects of studio operations.
    • Operations manager duties include ensuring a high level of service, and execution of organizational standards.
    • High level of processes and audits to ensure consistency
    • Drive staff performance through 1-1 coaching, training, role modeling, etc.
    • Acts as main sales manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed
    • Sales management duties include management and motivation to set, achieve, and exceed personal, team, and individual membership sales and retail sales goals.
    • Assists studio owner in setting and achieving membership and retail sales goals
    • Consistently creates a friendly environment for guests by greeting, assisting, and quickly responding to customer questions and needs
    • Demonstrates desired behavior for staff including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with guests.
    • Provides strong leadership / management presence
    • Maintains quality service by enforcing organization standards
    • Coaches and trains sales associates / customer service and esthetician and cosmetologist staff on the sales and operations process
    • Manages sales associates / customer service and esthetician and cosmetologist staff and schedules
    • Inventory management
    • Maintains an impeccable and clean studio
      Manager Qualifications

      • Experience in management including but not limited to experience as a sales manager, operations manager, and/or general manager.
      • Minimum management career experience of 4 years with proven track history of managing a high standard performance operation.
      • Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
      • Implement structure, policies, and procedures.
      • Customer Service oriented
      • Multiple experience on developing Staff
      • Ability to identify and problem solve, set expectation, goals, and delegate
      • Strong verbal and written communications skills
      • Possess strong interpersonal skills to communicate with confidence
      • Must be an excellent organizer and problem solver with strong project management skills
      • Must be able to work flexible days and hours; including nights, weekends, and holidays
      • Competent trainer and motivator
      • Fast Learner
      • Competent with excel and power point
      • Computer and technology savyy, this position is a high technology interaction.
      • MindBody Software experience a plus
      • Experience with driving operations through business statistics is a plus.
        Apply today to see if the Amazing Lash Studio - brand is a great fit for you. We would love to meet you and discuss the possibility of a long and rewarding career!Legal Disclaimer: -2023 Amazing Lash Franchise, LLC ("ALF"). Each Amazing Lash Studio - location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ALF. Amazing Lash Studio - and Amazing Lash Studio + design are registered trademarks owned by ALF.

Keywords: Amazing Lash Studio, McAllen , General Manager - Sales / Operations Manager, Executive , Mcallen, Texas

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